Delivery Information

If your order happens to get damaged in shipping, notify us immediately and we will send a replacement at once. Please save the product, all packing materials, and the original carton and we will take care of the rest.

We  will not refund or replace orders that are returned to sender due to an incorrect or incomplete shipping address provided by the customer.

Refunds will not be issued for orders that are shipped to the most updated address provided by the customer.

We offer corresponding freight reduction and exemption policy for wholesale order buyer, please contact us at support@cozyspacemall.com for more details.

It is the customer's responsibility to provide the correct shipping address at checkout. We cannot guarantee that shipping address update requests will be processed. If your order has been shipped, contact courier to update the address.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Due to a high volume period, your order may take longer than anticipated.Your products will be shipped in 2-3 business days after payment process is done and you may receive them in 15 days.